Exam CGEIT topic 1 question 454 discussion

Come on guys its ROI

The most important consideration when developing a new IT service is A. Return on investment (ROI). This is because the ROI of a new IT service will determine whether or not it is a worthwhile investment. If the ROI is positive, then the new IT service will generate more revenue than it costs to develop and maintain. If the ROI is negative, then the new IT service will be a drain on resources and should not be developed.

C. Service level agreements (SLAs). Service level agreements (SLAs) define the expectations and commitments between the IT service provider and the service recipient. They outline the agreed-upon levels of service quality, availability, performance, and other relevant metrics. SLAs help set clear expectations, establish accountability, and ensure that the new IT service meets the needs and requirements of the organization. A. Return on investment (ROI): ROI is an essential consideration in any IT investment decision, including the development of new services. However, ROI is typically assessed based on financial and business outcomes and may not capture the complete picture of service quality and customer satisfaction.