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Exam CISM topic 1 question 979 discussion

Actual exam question from Isaca's CISM
Question #: 979
Topic #: 1
[All CISM Questions]

Which of the following would BEST enable the help desk to recognize an information security incident?

  • A. Provide the help desk with criteria for security incidents.
  • B. Include members of the help desk on the security incident response team.
  • C. Require the help desk to participate in past-incident reviews.
  • D. Train the help desk to review the call logs.
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Suggested Answer: A 🗳️

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koala_lay
8 months, 2 weeks ago
Selected Answer: A
Out of the options provided, the one that would BEST enable the help desk to recognize an information security incident is: A. Provide the help desk with criteria for security incidents. By providing the help desk with clear criteria for identifying and recognizing security incidents, they will have a defined set of guidelines and indicators to follow when assessing incoming reports or incidents reported by users. This can help them quickly identify potential security incidents and take appropriate action. Having well-defined criteria ensures consistency in incident recognition and response, improving the overall effectiveness of the help desk in handling security incidents.
upvoted 1 times
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richck102
8 months, 2 weeks ago
Selected Answer: A
A. Provide the help desk with criteria for security incidents.
upvoted 1 times
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