An IS auditor conducts a review of a third-party vendor's reporting of key performance indicators (KPIs). Which of the following findings should be of MOST concern to the auditor?
If KPI data is not being analyzed, it means the organization is not using these valuable insights to assess their operational efficiency, client satisfaction, and overall business performance.
The finding that should be of most concern to the auditor is when KPIs are not clearly defined. Clear and well-defined Key Performance Indicators (KPIs) are crucial for assessing and measuring the performance of a third-party vendor. If the KPIs are not clearly defined, it can lead to ambiguity, misunderstanding, and misinterpretation of the performance data, making it difficult to make informed decisions or evaluations.
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