Exam CCAK topic 1 question 189 discussion

B. Developing multiple lines of communication with the provider that provide visibility into upcoming changes to the product Developing multiple lines of communication with the cloud service provider is the most efficient way to stay informed about upcoming changes, allowing the customer organization to proactively assess and manage any potential impacts on compliance obligations. This approach ensures that the organization can plan and adapt to changes in a timely manner, adjusting their compliance strategies as needed. While options A, C, and D offer potential mitigations, they are more reactive and may involve significant costs or complexities. Establishing open and ongoing communication with the provider is a proactive strategy that helps the organization to continuously align its compliance efforts with the provider's product roadmap.

P# 77 In general, cloud agreements require cloud customers to accept changes made by CSPs as they evolve their services. Those modifications can have drastic consequences for certain customers and must be monitored to ensure continuity of the customer’s operations. For example, the retirement of a feature might break a key functionality on which the customer depends, or it might impact user-facing controls. The assessor should determine whether the cloud customer has an effective process in place to track and assess the impact of CSP changes in a timely way. The CSP agreement should be checked to determine whether customers are obliged to upgrade to the latest version of the service or if they can continue using the older version. If the cloud agreement allows the CSP to sunset any service within a set time, the customer may need to factor this risk into its own change plans.