Exam CGEIT topic 1 question 304 discussion

A. Cost-benefit analysis When determining optimal IT service levels, the primary consideration should be a cost-benefit analysis. Cost-benefit analysis involves evaluating the costs associated with providing various service levels against the benefits gained from those service levels. By conducting a cost-benefit analysis, the IT manager can assess the costs of maintaining different service levels, including the resources required, technology investments, personnel, and operational expenses. Additionally, they can evaluate the benefits derived from these service levels, such as improved productivity, customer satisfaction, and competitive advantage. Considering cost-benefit analysis as the primary consideration allows the IT manager to make informed decisions about allocating resources effectively to achieve the desired service levels while optimizing the use of available resources and maximizing the return on investment. This approach ensures that IT services are aligned with the organization's strategic objectives and financial constraints.