Which of the following is the BEST way for an organization to minimize the difference between expected and delivered services when acquiring resources?
A.
Negotiate service level agreements (SLAs).
B.
Measure service delivery using industry benchmarks.
C.
Require quarterly benefits realization reporting.
D.
Include a right-to-audit clause in the contract.
A. Negotiate service level agreements (SLAs).
Negotiating service level agreements (SLAs) is the BEST way for an organization to minimize the difference between expected and delivered services when acquiring resources. SLAs outline the expected level of service quality, performance, and availability that the service provider is obligated to deliver.
By clearly defining expectations and performance metrics in SLAs, both the organization and the service provider understand their respective roles and responsibilities. SLAs provide a mechanism for monitoring and measuring service delivery against agreed-upon benchmarks, allowing the organization to hold the service provider accountable for any discrepancies between expected and delivered services.
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SuperMax
10 months, 3 weeks ago