Exam CGEIT topic 1 question 458 discussion

Actual exam question from Isaca's CGEIT

Question #: 458
Topic #: 1

An IT department outsourced application support and negotiated service level agreements (SLAs) directly with the vendor. Although the vendor met the SLAs, business owner expectations are not met and senior management cancels the contract. This situation can be avoided in the future by:

A. improving the negotiation process for service level agreements (SLAs).
B. implementing a vendor performance scorecard.
C. assigning responsibility for vendor management.
D. improving the business requirements gathering process.

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Suggested Answer: D 🗳️

by SuperMax at March 11, 2024, 6:42 a.m.

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SuperMax

10 months, 3 weeks ago

Selected Answer: D

D. improving the business requirements gathering process. Improving the business requirements gathering process ensures that the expectations of the business owners and senior management are accurately captured and communicated to the vendor. This process involves thorough communication between the IT department, business owners, and senior management to identify and document specific requirements, priorities, and desired outcomes from the outsourced application support.

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