An IS auditor noted a recent production incident in which a teller transaction system incorrectly charged fees to customers due to a defect from a recent release. Which of the following should be the auditor's NEXT step?
"Recently Featured Product" → Means there is a change in the system
"Incident of incorrectly charging a fee" → Error occurs after the change, i.e. the change does not work as required
Since the defect in the teller transaction system was caused by a recent release, it is likely tied to a change made in the system. The auditor should assess the change management process to determine if proper procedures were followed, such as:
Were the changes thoroughly tested before being deployed to production?
Did the change management process include adequate reviews, approvals, and documentation?
Were the necessary rollback or mitigation procedures in place in case of an issue?
By evaluating the change management process, the auditor can determine if weaknesses in th
The defect originated from a recent release, suggesting that the issue is likely related to the change management process. Evaluating change management will help determine whether proper procedures were followed during the release and if the defect was introduced due to issues in planning, testing, or implementing the change.
D for me.
The auditor should review the change mgmt process to determine how this release was approved. It is likely that testing procedures were insufficient
Answer: C
evaluating the incident management process, is typically the more immediate and pressing concern following a production incident.
upvoted 3 times
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