Exam CGEIT topic 1 question 278 discussion

Actual exam question from Isaca's CGEIT

Question #: 278
Topic #: 1

An enterprise has made the strategic decision to begin a global expansion program which will require opening sales offices in countries across the world. Which of the following should be the FIRST consideration with regard to the IT service desk which will remain centralized?

A. The effect of regional differences on service delivery
B. Identification of IT service desk functions that can be outsourced
C. Availability of adequate resources to provide support for new users
D. Enforcement of a standardized policy across all regions

Show Suggested Answer

Suggested Answer: C 🗳️

by WongY at Sept. 29, 2021, 3:46 p.m.

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shiowbah

9 months, 1 week ago

A. The effect of regional differences on service delivery

upvoted 1 times

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Ramye

3 years, 1 month ago

I think C seems to be the right answer as if you don’t have resources available to support then no standardized process will help. Those processes will be just paper documents

upvoted 3 times

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WongY

3 years, 3 months ago

why not D?

upvoted 1 times

GLin

3 years, 3 months ago

why not A ??

upvoted 2 times

John_Connor

3 years, 1 month ago

A is not relevant based on information in chapter 5 where reference is made to various types of outsourcing and the point being that the differences in region do not cause major impact to the business as far as a capable service provider is identified. I felt D would be more relevant, but meh.

upvoted 2 times

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