Exam CGEIT topic 1 question 65 discussion

Actual exam question from Isaca's CGEIT

Question #: 65
Topic #: 1

In a successful enterprise that is profitable in its marketplace and consistently growing in size, the non-IT workforce has grown by 50% in the last two years. The demand for IT staff in the marketplace is more than the supply, and the enterprise is losing staff to rival organizations. Due to the rapid growth, IT has struggled to keep up with the enterprise, and IT procedures and associated job roles are not well-defined. The MOST critical activity for reducing the impact caused by IT staff turnover is to:

A. outsource the IT operation.
B. increase compensation for IT staff.
C. hire temporary staff.
D. document processes and procedures.

Show Suggested Answer

Suggested Answer: D 🗳️

by John_Connor at Nov. 6, 2021, 2:30 p.m.

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shiowbah

9 months, 4 weeks ago

D. document processes and procedures.

upvoted 1 times

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LaraT

1 year, 11 months ago

I've seen this question in the CGEIT Q&A and the answer was D

upvoted 3 times

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John_Connor

3 years, 2 months ago

Outsourcing the operation (Option A) makes sense to me because (1) the procedures are not documented and outsourcing such an operation helps; and (2) when you outsource, you contract for additional hands without having a concern regarding turnover of IT staff.

upvoted 1 times

Ramye

3 years ago

It’s not advisable to outsource all IT operations, especially the core ones. And, if there are issues/gaps in documentation of procedures those need to be sorted out internally first.

upvoted 2 times

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John_Connor

3 years, 2 months ago

How would documented processes help with reducing turnover of staff is beyond me.

upvoted 1 times

undead_assault

3 years ago

Maybe because to do A, you must first do D

upvoted 4 times

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xero180sx

1 year, 12 months ago

We're not trying to reduce turnover of staff, but reducing the IMPACT of it. Answer is D

upvoted 2 times

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