By linking incidents to problem management, the organization ensures that each recurring incident is analyzed systematically, and permanent solutions are developed, thereby reducing recurrence.
Should be A. Problem management is the process of identifying the underlying causes of incidents and finding permanent solutions to prevent them from recurring. By linking incidents to problem management activities, the organization can identify patterns, root causes, and trends that contribute to repeated incidents. This approach allows for a deeper understanding of the underlying issues and enables the implementation of long-term solutions to prevent similar incidents from happening again in the future.
Fotel for ans A, As per problem management definition: Problem management is a practice focused on preventing incidents or reducing their impact. Incident management is focused on addressing incidents in real time.
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