Suggested Answer:B🗳️
Availability management is focused on making sure system resources, processes, personnel, and toolsets are properly allocated and secured to meet SLA requirements. Continuity management (or business continuity management) is focused on planning for the successful restoration of systems or services after an unexpected outage, incident, or disaster. Configuration management tracks and maintains detailed information about all IT components within an organization. Problem management is focused on identifying and mitigating known problems and deficiencies before they occur.
Availability Management in ITIL ensures that system resources, processes, and personnel are properly allocated to meet Service Level Agreement (SLA) requirements. It focuses on minimizing downtime, ensuring system reliability, and optimizing resource availability to meet business needs.
Why Not the Others?
A. Continuity Management → Focuses on disaster recovery and business continuity, not day-to-day SLA fulfillment.
C. Configuration Management → Deals with tracking and managing IT assets but does not ensure SLA compliance.
D. Problem Management → Aims to identify and eliminate root causes of incidents, but does not directly allocate resources for SLA fulfillment.
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