"Incident Management" practice focuses on minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
Service Desk practice is a core component of IT service management, acting as the primary point of contact for users to interact with IT services. It's responsible for managing incidents and service requests, providing a centralized point for communication and issue resolution.
5.2.5 Incident management
The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible.
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meeko86
1 month agoBoxbot
10 months, 1 week ago