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Exam ITILFND V4 topic 1 question 199 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 199
Topic #: 1
[All ITILFND V4 Questions]

Which practice is MOST associated with the use of empathy to understand users?

  • A. Service desk
  • B. Continual improvement
  • C. Service level management
  • D. Change enablement
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by Tlab97271 at July 5, 2023, 11:02 a.m.

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Chosen Answer:
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dharmaitil
3 weeks, 4 days ago
Service Desk
upvoted 1 times
...
Rogercampos
3 weeks, 5 days ago
Selected Answer: A
Yes is A SD
upvoted 1 times
...
Tlab97271
10 months ago
Servicedesk
upvoted 1 times
...

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Community vote distribution
A (35%)
C (25%)
B (20%)
Other
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