Ref: 4.3.4.1 "The first and most obvious stakeholder group is the customers. The main goal of a
service provider is to facilitate outcomes that its customers are interested in, so the
customers have a large stake in the service provider’s ability to manage services
effectively"
The most important stakeholder who is quite visible is the customer. The service provider has to ensure delivering outcomes that facilitate the customer to accomplish their goals. To achieve this, there has to be interaction & collaboration across stakeholder groups that include the team, partner & suppliers.
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