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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 341 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 341
Topic #: 1
[All ITILFND V4 Questions]

Which practice guarantees that users have a range of access channels to choose from to report problems?

  • A. Service desk
  • B. Service level management
  • C. Incident management
  • D. Change enablement
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Suggested Answer: A 🗳️
by ikothari at Aug. 2, 2023, 9:43 a.m.

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WereAllinThisTogether
9 months, 3 weeks ago
Yes, because the service desk is a "practice". Dear lord.
upvoted 1 times
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ikothari
1 year, 11 months ago
Selected Answer: A
Service desks provide a variety of channels for access.
upvoted 4 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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