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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 341 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 341
Topic #: 1
[All ITILFND V4 Questions]

Which practice guarantees that users have a range of access channels to choose from to report problems?

  • A. Service desk
  • B. Service level management
  • C. Incident management
  • D. Change enablement
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Suggested Answer: A 🗳️
by ikothari at Aug. 2, 2023, 9:43 a.m.

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meeko86
5 days, 11 hours ago
Selected Answer: A
The Service Desk is a practice, not just a team or function, focused on managing incidents and service requests. It acts as the single point of contact between users and the service provider, ensuring efficient communication and resolution of issues. The Service Desk practice aims to capture demand for incident resolution and service requests, and facilitate effective communication between users and the service provider.
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WereAllinThisTogether
9 months, 3 weeks ago
Yes, because the service desk is a "practice". Dear lord.
upvoted 1 times
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ikothari
1 year, 11 months ago
Selected Answer: A
Service desks provide a variety of channels for access.
upvoted 4 times
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C (25%)
B (20%)
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