The Service Desk is a practice, not just a team or function, focused on managing incidents and service requests. It acts as the single point of contact between users and the service provider, ensuring efficient communication and resolution of issues. The Service Desk practice aims to capture demand for incident resolution and service requests, and facilitate effective communication between users and the service provider.
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meeko86
5 days, 11 hours agoWereAllinThisTogether
9 months, 3 weeks agoikothari
1 year, 11 months ago