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Exam ITILFND V4 topic 1 question 340 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 340
Topic #: 1
[All ITILFND V4 Questions]

What is MOST LIKELY to be handled as a service request?

  • A. Managing an interruption to a service
  • B. An emergency change to apply a security patch
  • C. The implementation of a workaround
  • D. Providing a virtual server for a development team
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Suggested Answer: D 🗳️

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ikothari
Highly Voted 11 months, 1 week ago
Selected Answer: D
a request for provision of a resource or service (for example, providing a phone or laptop to a user, or providing a virtual server for a development team)
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meeko86
Most Recent 1 week, 2 days ago
Selected Answer: D
A service request is a formal request from a user for a new service or access to an existing one. Examples include password resets, software installations, hardware requests, access permissions, account creations, and service configuration changes. These requests are typically pre-approved and routine, differing from incidents which are unplanned disruptions requiring immediate attention.
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C (25%)
B (20%)
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