a request for provision of a resource or service (for example, providing a phone or laptop to a user, or providing a virtual server for a development team)
A service request is a formal request from a user for a new service or access to an existing one. Examples include password resets, software installations, hardware requests, access permissions, account creations, and service configuration changes. These requests are typically pre-approved and routine, differing from incidents which are unplanned disruptions requiring immediate attention.
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ikothari
Highly Voted 11 months, 1 week agomeeko86
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