A. The role that defines the requirements for a service -> Customer
B. The role that directs and controls an organization -> Governance
C. The role that uses services -> User
D. The role that authorizes budget for service consumption - Sponsor
[Resposta correta C 2.2.2]
Funções:
Cliente - Função que define os requisitos de um serviço
Usuário - Função que Utiliza os serviços
Patrocinador - Função que autoriza o orçamento para consumo de serviços
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