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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 339 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 339
Topic #: 1
[All ITILFND V4 Questions]

Which practice conducts reviews to validate that services are covering the needs of the customer?

  • A. Monitoring and event management
  • B. Service level management
  • C. Change enablement
  • D. Service desk
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Suggested Answer: B 🗳️
by MrLO at July 25, 2024, 6:05 a.m.

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haverner
5 months, 1 week ago
Selected Answer: B
When the question involves validating customer needs or ensuring alignment with customer expectations, the answer is likely Service Level Management.
upvoted 1 times
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dvalsa
6 months, 2 weeks ago
Selected Answer: B
Service level management involves reviewing and ensuring that services are meeting the agreed-upon service level agreements (SLAs) and that they align with customer needs.
upvoted 1 times
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