ExamTopics Logo
Mail Us[email protected]
Menu
Itil Discussions
exam questions

Exam ITIL Practitioner All Questions

View all questions & answers for the ITIL Practitioner exam
Go to Exam

Exam ITIL Practitioner topic 1 question 3 discussion

Actual exam question from ITIL's ITIL Practitioner
Question #: 3
Topic #: 1
[All ITIL Practitioner Questions]

The project manager is writing a business case for the improvement. This business case explains how following the CSI approach will contribute to the improvement work.
Which is a correct description of the purpose of a CSI step in this improvement work?

  • A. "Where are we now?" will document process issues that need to be resolved.
  • B. "˜How do we get there?' will specify the objectives and business case for the project.
  • C. "˜What is the vision?' will identify the best ITSM software tool to use.
  • D. "˜Did we get there?' will define measurable steps for the project.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
Reference: https://wiki.en.it-processmaps.com/index.php/ITIL_CSI_-_Continual_Service_Improvements
by asa2005eg at April 8, 2020, 9 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
Weapon_X
4 years, 10 months ago
The business case is assured at "where do we want to be?" you don't specify objectives during "how do we get there", this is too late as it is the implementation not the action step.
upvoted 2 times
...
Ademola
4 years, 11 months ago
I too think it is B. This is what is required to arrive at what the company wants to achieve
upvoted 2 times
...
Srini_ganeshan
5 years, 1 month ago
Yes, I think the same yes, because the PM will mention the steps / processes which will require to reach the company's objective.
upvoted 2 times
...
asa2005eg
5 years, 3 months ago
I think Answer B
upvoted 3 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel