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Exam ITILFND topic 1 question 12 discussion

Actual exam question from ITIL's ITILFND
Question #: 12
Topic #: 1
[All ITILFND Questions]

Why is it important for service providers to understand patterns of business activity (PBA)?

  • A. PBA are based on organizational roles and responsibilities
  • B. IT service providers CANNOT schedule changes until they understand PBA
  • C. Demand for the services delivered by service providers are directly influenced by PBA
  • D. Understanding PBA is the only way to enable accurate service level reporting
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Suggested Answer: C 🗳️
by tacihosi at April 5, 2025, 12:42 p.m.

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