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Exam ITILFND topic 1 question 108 discussion

Actual exam question from ITIL's ITILFND
Question #: 108
Topic #: 1
[All ITILFND Questions]

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

  • A. Return on investment (ROI), value on investment (VOI), quality
  • B. Strategic, tactical and operational
  • C. Critical success factors (CSFs), key performance indicators (KPIs), activities
  • D. Technology, process and service
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Suggested Answer: D 🗳️
by tacihosi at April 5, 2025, 12:49 p.m.

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