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Exam ITILFND topic 1 question 141 discussion

Actual exam question from ITIL's ITILFND
Question #: 141
Topic #: 1
[All ITILFND Questions]

Which one of the following is the BEST description of a service request?

  • A. A request from a user for information, advice or for a standard change
  • B. Anything that the customer wants and is prepared to pay for
  • C. Any request or demand that is entered by a user via a self-help web-based interface
  • D. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
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Suggested Answer: A 🗳️
by tacihosi at April 5, 2025, 12:51 p.m.

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