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Exam ITILFND topic 1 question 255 discussion

Actual exam question from ITIL's ITILFND
Question #: 255
Topic #: 1
[All ITILFND Questions]

Which three types of metric support Continual Service Improvement (CSI) activities?

  • A. Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
  • B. Process metrics, software metrics and financial metrics
  • C. Technology metrics, process metrics and service metrics
  • D. Service metrics, technology metrics and Key Performance Indicator (KPI) metrics
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
Reference: https://books.google.com.pk/books?id=h8q-ceduUGsC&pg=PA61&lpg=PA61&dq=types+of+metric+support+Continual+Service
+Improvement&source=bl&ots=0hdWRAC4Fn&sig=Zc2JAODvh3osWZUTBaAFM- b1fck&hl=en&sa=X&ved=0ahUKEwjf_N3E0oXOAhXKq48KHYlcCGoQ6AEIJjAC#v=onepage&q=types%20of%20metric%20support%20Continual%20Service%
20Improvement&f=false
by tacihosi at April 5, 2025, 1 p.m.

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