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Exam ITILFND topic 1 question 280 discussion

Actual exam question from ITIL's ITILFND
Question #: 280
Topic #: 1
[All ITILFND Questions]

Which statement about the known error database (KEDB) is CORRECT?

  • A. It is maintained by the service desk and updated with the details of each new incident
  • B. It is a part of the configuration management database (CMDB) and contains workarounds
  • C. It is maintained by problem management and is used by the service desk to help resolve incidents
  • D. It is maintained by incident management and contains solutions to be implemented by problem management
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Suggested Answer: C 🗳️
Reference: http://wiki.en.it-processmaps.com/index.php/Problem_Management
by tacihosi at April 5, 2025, 1:02 p.m.

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