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Exam ITILFND topic 1 question 286 discussion

Actual exam question from ITIL's ITILFND
Question #: 286
Topic #: 1
[All ITILFND Questions]

Which of the following is an example of proactive problem management?

  • A. Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
  • B. Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist
  • C. Suspicion or detection of a cause of one or more incidents by the service desk
  • D. Trending of historical incident records to identify one or more underlying causes
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Suggested Answer: B 🗳️
Reference: http://www.greycampus.com/opencampus/itil-foundation/problem-management

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