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Exam ITILFND topic 1 question 328 discussion

Actual exam question from ITIL's ITILFND
Question #: 328
Topic #: 1
[All ITILFND Questions]

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

  • A. Business Objectives, IT Objectives, Process Metrics
  • B. Process Models, Goals and Objectives
  • C. Vision and Strategy, Tactical Goals and Operational Goals
  • D. Business and IT Strategy and Process Definitions
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Suggested Answer: C 🗳️
by tacihosi at April 5, 2025, 1:06 p.m.

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