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Exam ITILFND topic 1 question 358 discussion

Actual exam question from ITIL's ITILFND
Question #: 358
Topic #: 1
[All ITILFND Questions]

The difference between a Service Level Agreement (SLA) and an Operational Level Agreement (OLA) is that:

  • A. An SLA is legally binding, an OLA is a best efforts agreement
  • B. An SLA defines the service to be provided, an OLA defines internal support needed to deliver the service
  • C. An SLA defines Service Level Requirements, an OLA defines Service Level Targets
  • D. An SLA is with an external customer, an OLA is with an internal customer
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Suggested Answer: D 🗳️
by tacihosi at April 5, 2025, 1:08 p.m.

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