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Exam ITILFND topic 1 question 461 discussion

Actual exam question from ITIL's ITILFND
Question #: 461
Topic #: 1
[All ITILFND Questions]

In many organizations the role of Incident Manager is assigned to the Service Desk.
It is important that the Incident Manager is given the authority to:

  • A. Only manage Incidents effectively through 1st and 2nd line
  • B. Only manage Incidents effectively through the 1st line
  • C. Only manage Incidents effectively at the 3rd line
  • D. Manage Incidents effectively through 1st, 2nd and 3rd line
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Suggested Answer: D 🗳️
by tacihosi at April 5, 2025, 1:16 p.m.

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