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Exam ITILFND V4 topic 1 question 51 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 51
Topic #: 1
[All ITILFND V4 Questions]

Which will NOT be handled as a service request?

  • A. The degradation of a service
  • B. The replacement of a toner cartridge
  • C. The provision of a laptop
  • D. A complaint about a support team
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by PKJO at Aug. 30, 2020, 6:35 a.m.

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Deny
Highly Voted 3 years, 4 months ago
A: the definition of incident --> handled by Incident Management
upvoted 7 times
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MarcusWG86
Highly Voted 1 year, 1 month ago
5.2.16 Service request management Service requests are a normal part of service delivery and are not a failure or degradation of service, which are handled as incidents.
upvoted 5 times
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NetMasterX
Most Recent 3 months ago
The degradation of a service is first reported to the service desk via a service request and then to incident management. All answers are correct.
upvoted 1 times
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MrTargaryen
10 months, 1 week ago
Selected Answer: A
Answer is A, because this is handled by Incident Management.
upvoted 2 times
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certgreed
2 years ago
Selected Answer: A
correct answer is A
upvoted 1 times
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DChilds
2 years, 3 months ago
Can someone explain how a complaint about a support team can be handled as a service request?
upvoted 2 times
jaroti2116
2 years, 2 months ago
Continual improvements
upvoted 4 times
DChilds
2 years ago
Ah, I see. Much appreciated.
upvoted 1 times
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Izlu
2 years ago
It is described in the book, complaint or praise can be dealt with by opening a ticket in the service desk
upvoted 5 times
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bigpete975
2 years, 4 months ago
A is correct.
upvoted 1 times
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LalithW
2 years, 6 months ago
Degradation of a service needs to be raised via Change Management. So the given answer is correct.
upvoted 2 times
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aldacumaph
2 years, 8 months ago
Incident management handles interuption or degradation of service
upvoted 2 times
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KidCastaldo
3 years, 5 months ago
Given answer is correct. The degradation of a service would be handled as an incident, not a service request.
upvoted 3 times
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PKJO
3 years, 8 months ago
Is there anyone who can explain which would handle A?
upvoted 1 times
Farbod
3 years, 8 months ago
Incident management at first.
upvoted 5 times
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Apurv_AU
3 years, 1 month ago
SD Team in form of a ticket / incident - its degradation simple
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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