Exam ITIL 4 Specialist Create Deliver and Support topic 1 question 2 discussion

Actual exam question from ITIL's ITIL 4 Specialist Create Deliver and Support

Question #: 2
Topic #: 1

[All ITIL 4 Specialist Create Deliver and Support Questions]

A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?

A. One value stream for resolving incidents, and a separate value stream for managing service requests
B. One value stream for the organization, and separate value streams for each supplier
C. One value stream for the organization, and separate value streams for each team
D. One value stream for all activity that arrives via the service desk

Show Suggested Answer

Suggested Answer: D 🗳️

by adedj99 at May 30, 2025, 9:52 a.m.

Comments

Submit Cancel

adedj99

1 month, 1 week ago

Selected Answer: A

value streams represent the series of steps an organization undertakes to deliver products and services to customers and stakeholders. Incidents and service requests are two fundamentally different types of work with different goals, workflows, and measures of success: So, the minimum number of different value streams needed to manage this work is: One for incident management One for service request management

upvoted 2 times

...