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The correct answer is D)
...
-Some service requests require authorization according to financial, information
security or other policies.
-Service requests may have simple workflows or quite complex workflows
D. According to the official ITIL Study Guide in chapter 5.2.16: "Some service requests require authorization according to financial, information security, or other policies, while others may not need any."
A is not correct according to chapter 5.2.16: Complex workflows are also possible and allowed.
Service request management involves managing routine, low-risk requests from users. These requests are typically fulfilled using standardized processes and simple workflows to ensure the work flow keep going
This is correct because service request management typically involves using standardized and straightforward workflows to fulfill requests. These workflows are designed to be simple to ensure that requests such as for information, advice, standard changes, or access to an IT service can be processed quickly and efficiently, often allowing for automation and self-service capabilities. The simplicity of these workflows helps in providing a quick and consistent response to service requests, which is a fundamental aspect of good service request management practice.
"Some service requests have very simple workflows..." - but not all, so it's not B
"...Others, such as the setup of new employee, may be quite complex" - so A is not
some service requests require authorization based on financial ,information security , or other policies - D is correct
The answer is D : some service requests require authorization based on financial ,information security , or other policies , while others may not need any authorization
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