A is correct When designing or improving service management, it is better to start with an uncomplicated approach and then carefully add controls, activities, or metrics when it is seen that they are truly needed.

Keep it simple and practical If a process, service, action or metric fails to provide value or produce a useful outcome, eliminate it. In a process or procedure, use the minimum number of steps necessary to accomplish the objective(s). Always use outcome-based thinking to produce practical solutions that deliver results.

A is correct When designing or improving service management, it is better to start with an uncomplicated approach and then carefully add controls, activities, or metrics when it is seen that they are truly needed.

its option A

Keep it simple and practical: Only add when needed = practical Only add needed thigs = keeping it simple.

A. Only add controls and metrics when they are needed. This approach aligns with the principle of avoiding unnecessary complexity and focusing on practicality in designing controls and metrics that provide meaningful value to the organization and its processes.

The correct approach when applying the guiding principle 'keep it simple and practical' is A. Only add controls and metrics when they are needed. The guiding principle 'keep it simple and practical' emphasizes the importance of avoiding unnecessary complexity and focusing on practical solutions. When applying this principle, it is recommended to only introduce controls and metrics that are necessary and directly contribute to the desired outcomes or objectives. Option A states that controls and metrics should only be added when they are needed. This approach aligns with the principle by promoting simplicity and avoiding the addition of unnecessary elements. By carefully considering the need for controls and metrics, organizations can avoid excessive complexity and streamline their processes. Option B suggests designing controls and metrics first and then removing those that do not add value. While it may seem logical to design everything upfront and then remove unnecessary elements, this approach can lead to over-engineering and unnecessary complexity.

A is Correct

The correct approach when applying the guiding principle "keep it simple and practical" in ITIL 4 is A. Only add controls and metrics when they are needed. This principle emphasizes the importance of avoiding unnecessary complexity and bureaucracy in processes and procedures. Therefore, it is essential to only add controls and metrics when they are necessary and add value to the service management processes. This approach ensures that the organization does not waste resources, time, and effort on unnecessary controls or metrics that do not contribute to achieving business objectives.

A. The correct approach when applying the guiding principle 'keep it simple and practical' is to only add controls and metrics when they are needed. The principle emphasizes the importance of simplicity and practicality in service management, and encourages organizations to avoid unnecessary complexity or bureaucracy. By only adding controls and metrics when they are needed, organizations can avoid wasting resources on unnecessary activities, and can focus on delivering value to their customers. This approach allows organizations to maintain a lean and agile approach to service management, which is essential for delivering value in today's fast-paced business environment.

A makes sense

Add metrics ONLY if necessary

“It is better to start with an uncomplicated approach and then carefully add controls, activities, or metrics when it is seen that they are truly needed.” Ref 4.3.6.1

A is correct.

A is the correct answer for applying the guiding principle

should be A

A is correct