Get Unlimited Contributor Access to the all ExamTopics Exams!
Take advantage of PDF Files for 1000+ Exams along with community discussions and pass IT Certification Exams Easily.
incident management - A. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
sevice desk - B. To capture demand for incident resolution and service requests
problem management - C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
service request management - D. To support the agreed service quality by effective handling of all agreed user-initiated service requests
A is correct (ITIL v4):
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
asdfg1234qwerty
Highly Voted 1 year, 4 months agomeneyn
Highly Voted 2 years, 10 months agoPHD_CHENG
Most Recent 1 year, 8 months agoIzlu
2 years agocertgreed
2 years, 2 months agobigpete975
2 years, 4 months ago