Exam ITILFND V4 topic 1 question 166 discussion

There should be a formal process for logging and managing incidents. B is correct

Section 5.2.5 Incident management - Page 123 first line clearly states - There should be a 'formal process' for logging and managing incidents.

The correct answer is: C. detailed procedures Full sentence: The 'incident management' practice should maintain detailed procedures for logging and managing incidents. Explanation: The incident management practice involves logging, categorizing, prioritizing, and resolving incidents efficiently. To ensure consistency and effectiveness, it is essential to have detailed procedures in place that guide how incidents are handled from detection to resolution. A. a dedicated team – While helpful, a dedicated team is not the focus of the sentence. B. a formal process – Incident management is already a formal process; the question asks what it should maintain. D. a value chain activity – This is part of the ITIL framework, not something maintained by the practice. Thus, detailed procedures is the most accurate fit.

Choosing Between Formal Processes and Detailed Procedures: Formal processes serve as the overarching framework, while detailed procedures fit within those processes. Use formal processes when you need a high-level structure to guide incident management consistently. Use detailed procedures when specific actions require precise instructions.

B is correct There should be a formal process for logging and managing incidents. This process does not usually include detailed procedures for how to diagnose, investigate, and resolve incidents, but can provide techniques for making investigation and diagnosis more efficient.

The 'incident management' practice should maintain a formal process for logging and managing incidents. This emphasizes the need for a structured approach to ensure that incidents are handled consistently and effectively.

B is correct

Thought it was C icl

B is right answer

Answer B: “There should be a formal process for logging and managing incidents.” Ref 5.2.5 C is incorrect: “This process does NOT usually include detailed procedures for how to diagnose, investigate, and resolve incidents.” Ref 5.2.5

Formal process

Formal process

It's B

incident management is a formal process that helps IT teams investigate, record, and resolve service interruptions or outages. I think B.

There should be a formal process for logging and managing incidents.

B is correct

Formal process