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The correct statement about outcomes is B. They allow service consumers to achieve a desired result.
Outcomes are the ultimate goals of a service. They are what the service consumer wants to achieve by using the service. Outcomes are typically expressed in terms of business benefits, such as increased sales, reduced costs, or improved customer satisfaction.
Outputs are the deliverables that are produced by a service. They are the products of the service, such as software, reports, or documents. Outputs are not the same as outcomes. Outputs are the things that are produced by the service, while outcomes are the benefits that are achieved by using the service.
- The outcomes are what the business wants or needs to achieve.
- The outputs are the actions or items that contribute to achieving an outcome.
B is the only option referencing a "result".
All outcomes do not help achieve a desired result. There are some negative outcomes as well. Whether desired or not the outcomes are provided by the Service Provider to the Service Consumer.
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