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A. To restore normal service operation as quickly as possible = Incident Management
B. To manage workarounds and known errors = Problem management
C. To capture demand for incident resolution and service requests = Service Desk
D. To systematically observe services and service components = Monitoring and Event Management
D
Under 5.2.7, The purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events.
"Key message: Purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events."
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