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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 48 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 48
Topic #: 1
[All ITILFND V4 Questions]

Which practice recommends the use of event-based surveys to gather feedback from customers?

  • A. Service level management
  • B. Change enablement
  • C. Service request management
  • D. Problem management
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Suggested Answer: A 🗳️
by heerowiind at Sept. 2, 2022, 8:21 p.m.

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heerowiind
Highly Voted 8 months ago
Selected Answer: A
5.2.15.1 Service level agreements Surveys These can be from immediate feedback such as follow-up questions to incidents, or from more reflective periodic surveys that gauge feedback on the overall service experience. Both are event-based.
upvoted 20 times
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HappyJo
Highly Voted 5 months ago
Thank you team...this is the 2nd certification I did with your help after CBAP and I cleared with 83%....I will continue my relationship with you :)
upvoted 11 times
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C (25%)
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