Exam ITILFND V4 topic 1 question 213 discussion

Emergency changes are not typically included in a change schedule, and the process for assessment and authorization is expedited to ensure they can be implemented quickly

B. Authorization of emergency changes may be deferred until after implementation. Emergency changes are typically unplanned and implemented to restore service as quickly as possible. In emergency situations, it may not be possible or practical to follow the full change management process. Therefore, the authorization of emergency changes may be deferred until after implementation to minimize the time it takes to restore service. However, it is still important to document emergency changes and complete any necessary documentation as soon as possible after the change has been implemented. Emergency changes should be recorded in the change schedule to ensure that they are tracked and managed appropriately.

The correct answer is D. 5.2.8, pg 120, Emergency changes are not typically included in a change schedule... it is not B because that same paragraph states "As far as possible, emergency changes should be subject to the same testing, assessment, and authorization as normal changes, but it may be acceptable to defer some documentation until after the change has been implemented" this means authorization is still required before change implementation, but documentation of that authorization can be deferred, not the authorization itself.

B and D are both correct 5.2.4, page 120 "Emergency changes are not typically included in a change schedule, and the process for assessment and authorization is expedited to ensure they can be implemented quickly. As far as possible, emergency changes should be subject to the same testing, assessment, and authorization as normal changes, but it may be acceptable to defer some documentation until after the change has been implemented..."

The answer is D, Emergency changes are typically not included in change schedule

5.2.4 - Emergency changes These are changes that must be implemented as soon as possible; for example, to resolve an incident or implement a security patch. Emergency changes are not typically included in a change schedule, and the process for assessment and authorization is expedited to ensure they can be implemented quickly. A bit naughty that question.. I'd say B & D are both correct, but D is more correct because it's written first?

Dans notre organisation ce sont les changememts accéléré qui ont une approbation à postériori à la mise oeuvre. Les changememts urgents font partis de notre calendrier pour assurer la bonne cohabitation avec les autres types de changement. Ils sont d ailleur bien documenté

correct answer is C