A. Reviewing incident records to identify trends-incident management
B. Implementing a technical fix to resolve an issue-problem management
C. Re-assessing a known error to understand the ongoing impact-error control
D. Documenting the steps in a workaround-problem control
he correct answer is:
C. Re-assessing a known error to understand the ongoing impact
Here's why:
This is an example of a problem control activity, which focuses on:
Analyzing problems,
Identifying known errors,
Understanding their impact and potential resolutions.
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