5.1.2 continual improvement
To track and manage improvement ideas from identification through to final action, organizations use a database or structured document called a continual improvement register (CIR). There can be more than one CIR in an organization, as multiple CIRs can be maintained on individual, team, departmental, business unit, and organizational levels. Some organizations maintain a single master CIR, but segment how it is used and by whom at a more granular level.
A. = Change Enablement: Plan and manage changes effectively to minimize disruption and maximize the chances of successful implementation.
B. = Measurement and Reporting: Use data and metrics to identify areas needing improvement and track the effectiveness of implemented changes.
C. = Continual Improvement Register (CIR):Use a CIR to track and manage improvement ideas from identification through to final action.
D. = Service Offering: Service offering is a formal package designed to meet the needs of a specific consumer group.
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