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The practice of Service Level Management (SLM) gives assurance to the service consumer that a provider will deliver a level of service that meets their needs
A. Service level management
Service level management (SLM) is a practice in IT service management (ITSM) that helps ensure that the services delivered to customers are aligned with their needs. SLM is responsible for defining, negotiating, monitoring, measuring, and reporting on service level agreements (SLAs) to ensure that the IT services meet agreed-upon service levels and performance targets. This practice helps in understanding and meeting customer requirements and expectations, making it a critical component of delivering services that align with customer needs.
It's A. From Axelos book 5.2.15.1, "The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what actually needs to be delivered". A is correct; my previous entry saying D was a typo.
From the Axelos book 5.2.15.1, "The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what actually needs to be delivered". D is correct.
The correct answer is A. Service level management. The purpose of service level management is to ensure that the services delivered to customers are aligned with their needs and expectations. This is achieved by defining, agreeing on, monitoring, and reporting on service levels and targets. Service level management helps to ensure that the organization understands the needs of its customers, and that it is able to meet those needs through the delivery of high-quality services. It also helps to identify areas for improvement and to ensure that the organization is able to adapt to changing customer needs and expectations.
A is correct
SLM usually in service provider org ensures that services are delivered accordingly to customers.
Meanwhile, SRM handles services from users in service consumption org.
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