Exam ITILFND V4 topic 1 question 21 discussion

Utility: fit for purpose Warranty: Fit for use

2.5.4 Utility and warranty: Utility can be summarized as ‘what the service does’ and can be used to determine whether a service is ‘fit for purpose’

In service management, utility determines whether a service is fit for purpose by assessing its functionality and ability to meet a customer's needs. It represents what the service does and how it helps users achieve desired outcomes. Utility is often paired with warranty, which ensures that the service is fit for use in terms of availability, capacity, security, and continuity.

both B and D • Utility The functionality offered by a product or service to meet a particular need. Utility can be summarized as ‘what the service does’ and can be used to determine whether a service is ‘fit for purpose’. To have utility, a service must either support the performance of the consumer or remove constraints from the consumer. Many services do both. • Warranty Assurance that a product or service will meet agreed requirements. Warranty can be summarized as ‘how the service performs’ and can be used to determine whether a service is ‘fit for use’. Warranty often relates to service levels aligned with the needs of service consumers.

answer D

Reponse