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Exam ITILFND V4 topic 1 question 252 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 252
Topic #: 1
[All ITILFND V4 Questions]

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

  • A. Service desk
  • B. Continual improvement
  • C. Problem management
  • D. Incident management
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Suggested Answer: A 🗳️
by meg002 at Sept. 29, 2022, 4:09 a.m.

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meg002
Highly Voted 2 years, 3 months ago
Selected Answer: A
A is correct.
upvoted 5 times
Yashodhar
10 months, 2 weeks ago
Would you or any one please comment on q 253 too.
upvoted 1 times
kaixin
10 months ago
“With increased automation, AI, robotic process automation (RPA), and chatbots, service desks are moving to provide more self-service logging and resolution directly via online portals and mobile applications.” Ref 5.2.14
upvoted 2 times
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meeko86
Most Recent 1 week, 5 days ago
Selected Answer: A
The ITIL 4 practice that most commonly utilizes artificial intelligence (AI), robotic process automation (RPA), and chatbots is the Service Desk practice. These technologies are employed to enhance self-service capabilities, automate tasks, and improve the overall efficiency of the service desk.
upvoted 1 times
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NICE2022
2 months ago
Selected Answer: A
A is correct
upvoted 1 times
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C (25%)
B (20%)
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