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Incident: an unplanned interruption to a service or a reduction in the quality of a service
Problem: A cause, or potential cause, of prior, current, or future incidents
Event: “An event can be defined as any change of state that has significance for the management of a Configuration Item (CI) or IT service. Events are typically recognized through notifications created by an IT service, CI, or monitoring tool.” (correct answer)
Known Error: a problem that has been analyzed but has not yet been resolved
A "change of state that has significance for the management of an IT service" is known as an "event" in the context of IT service management. The Answer is correct. A
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reddman
Highly Voted 1 year, 6 months agoMrTargaryen
10 months, 2 weeks agoZonci
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8 months, 2 weeks ago