The skills and competencies for service level management include relationship management, business liaison, business analysis, and commercial/supplier management.
Service Level Management is an ITIL practice that aims to establish clear business-based objectives for service performance so that service delivery can be properly evaluated, monitored and managed. The main objective of SLM is to ensure that the services provided meet customer expectations and comply with established agreements.
The skills required by this practice are:
1. Business relationship management
2. Business networking
3. Business level analysis
4. Commercial and supplier management
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Highly Voted 8 months, 2 weeks agomeeko86
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