The "optimizing a service" action steps should be: B -> A -> C -> D
B. Understand the organizational context
A. Assess the current state
C. Agree the future state
D. Implement the improvements
Answer is B
4.3.7.1
... the path to optimization follows these high-level
steps:
- Understand and agree the context in which the proposed optimization exists
- Assess the current state of the proposed optimization
- Agree what the future state and priorities of the organization should be, focusing on
simplification and value
- Ensure the optimization has the appropriate level of stakeholder engagement and
commitment
- Execute the improvements in an iterative way
- Continually monitor the impact of optimization
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