Focus on value. Everything that the organization does needs to deliver, directly or indirectly, value for the stakeholders. Therefore it is important that the organization has a clear understanding of who the stakeholders are.
To apply this principle successfully, consider this advice:
• Know how service consumers use each service.
• Encourage a focus on value among all staff.
• Focus on value during normal operational activity as well as during improvement initiatives.
• Include a focus on value in every step of any improvement initiative.
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meeko86
1 week, 5 days agorandy227
9 months, 4 weeks agoRickyQ
1 year ago