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Exam ITILFND V4 topic 1 question 262 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 262
Topic #: 1
[All ITILFND V4 Questions]

Which is a way of applying the guiding principle 'focus on value'?

  • A. Understanding how service consumers use services
  • B. Comprehending the whole, but doing something
  • C. Recognizing the complexity of systems
  • D. Doing fewer things, but doing them better
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Suggested Answer: A 🗳️

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meeko86
1 week, 5 days ago
Selected Answer: A
Focus on value. Everything that the organization does needs to deliver, directly or indirectly, value for the stakeholders. Therefore it is important that the organization has a clear understanding of who the stakeholders are.
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randy227
9 months, 4 weeks ago
ITIL 4 Manuscript: 4.3.1.4 Know how service consumers use each service
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RickyQ
1 year ago
To apply this principle successfully, consider this advice: • Know how service consumers use each service. • Encourage a focus on value among all staff. • Focus on value during normal operational activity as well as during improvement initiatives. • Include a focus on value in every step of any improvement initiative.
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A (35%)
C (25%)
B (20%)
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