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Exam MS-500 topic 4 question 101 discussion

Actual exam question from Microsoft's MS-500
Question #: 101
Topic #: 4
[All MS-500 Questions]

You have a Microsoft 365 E5 subscription.

A customer requests access to all his personal data.

You need to manage the customer’s request.

What should you do first?

  • A. Create a content search.
  • B. Enable sharing with external users.
  • C. Set Require approval for all data access requests to On for Customer Lockbox.
  • D. Create a Data Subject Request (DSR) case.
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Suggested Answer: D 🗳️

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naylinu
2 years, 5 months ago
D. Create a Data Subject Request (DSR) case. To manage a customer's request for access to their personal data in Microsoft 365, you need to create a Data Subject Request (DSR) case. This case will provide a way to track and manage the request throughout the entire process. Option A is incorrect because creating a content search is typically done when responding to a legal or compliance request, not for a customer's request for access to their personal data. Option B is incorrect because enabling sharing with external users is not relevant to managing a customer's request for access to their personal data. Option C is incorrect because setting Require approval for all data access requests to On for Customer Lockbox is used to enforce an approval process for data access requests to customer data stored in Microsoft 365. This is not related to managing a customer's request for access to their personal data.
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