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Exam MS-900 topic 1 question 310 discussion

Actual exam question from Microsoft's MS-900
Question #: 310
Topic #: 1
[All MS-900 Questions]

You are the Office 365 administrator for a company.
You encounter a problem in your tenant. You launch the Microsoft 365 admin center and select Create a new service request.
You need to get help resolving your problem through the admin center.
Which three actions can you perform from the admin center? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Receive a Microsoft technical support phone number to speak with a Microsoft support technician.
  • B. Request a Microsoft service technician to contact you by using email.
  • C. Use the query text box to type information about your problem and receive links to help documentation.
  • D. Schedule a time for a Microsoft service technician to call you.
  • E. Chat with a live Microsoft service engineer.
Show Suggested Answer Hide Answer
Suggested Answer: BCD 🗳️
by jackbirch37 at Dec. 12, 2019, 8:10 p.m.

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jackbirch37
Highly Voted 4 years, 10 months ago
Surely this is b c d
upvoted 22 times
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Zoom2020
Highly Voted 4 years, 6 months ago
I logged in the admin center in my company. There is no MS tech number to call, but you can have the support to email or give you a call. So the answer should be BCD
upvoted 10 times
Hebbo7
3 years, 6 months ago
but no option for schedule the call on your preferred time as well!!
upvoted 1 times
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paranoidashu
3 years, 10 months ago
but you can google their number as well https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products?redirectSourcePath=%252fen-us%252farticle%252fContact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b&view=o365-worldwide#BKMK_call_support
upvoted 1 times
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Rooks
4 years, 5 months ago
However, I don’t see the option / preference to ask to contact via email but I do know they do contact via mail.
upvoted 1 times
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Nazz1977
Most Recent 8 months, 2 weeks ago
Selected Answer: BCD
Correct
upvoted 1 times
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Machmut123
2 years, 4 months ago
Selected Answer: ACD
First: Use the query text box to type information about your problem and receive links to help documentation. Second: Contact Support Preferred contact method: * Phone (Response within 15 Minutes) [at the moment, depending on demand] * Schedule a Callback So ACD
upvoted 3 times
wando5000
2 years ago
Its not A as you don't get the option to 'recieve a Microsoft technical support phone number' If you select "Phone (Response within 15 mins)" then they call you. But you dont call them. Watch this short video for confirmation https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide
upvoted 1 times
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Nat88
2 years, 4 months ago
I agree B C D is correct.
upvoted 2 times
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Ashwin28
2 years, 5 months ago
Selected Answer: BCD
B C D are the right answerws
upvoted 5 times
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Contactfornitish
2 years, 7 months ago
Selected Answer: BCD
C is self service option in case if its known issue with a known solution. Sometimes it even gives script to fix B & D would appear once you are ready to submit the request in preferences that you want to be called or emailed by support. Premier support used to have toll free years back but not anymore. Suprising Microsoft doesn't has a chat with support option so far.
upvoted 4 times
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syu31svc
3 years, 4 months ago
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide Watch the video and you'll get the answers as BCD
upvoted 2 times
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AIM17
3 years, 5 months ago
B C D https://www.enjoysharepoint.com/create-new-service-request-office-365/#:~:text=Microsoft%20has%20provided%20this%20option%20inside%20the%20Microsoft,Office%20365%20team%20via%20phone%2C%20simply%20dial%201-800-865-9408.
upvoted 1 times
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llaienlw
3 years, 5 months ago
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide ACD is right
upvoted 1 times
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FRM1
3 years, 5 months ago
B, C and D Preferred contact methods are Phone, Email and Schedule a Callback. No chat available. Plus you can get help documentation by describing the issue.
upvoted 1 times
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Hebbo7
3 years, 6 months ago
I can see its A,B, C https://docs.microsoft.com/en-us/microsoft-365/admin/admin-overview/about-the-admin-center?view=o365-worldwide - i don't see option you can schedule time with Microsoft engineer - no option from Admin center to get Tech engineer number to call
upvoted 2 times
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Gerardo1971
3 years, 7 months ago
Sorry is A,B,C
upvoted 3 times
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Gerardo1971
3 years, 7 months ago
Correct B,C,D
upvoted 6 times
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Rezerestibeiro27
3 years, 7 months ago
I will stick with ACD
upvoted 1 times
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amymay101
3 years, 12 months ago
ABC, you cannot schedule a time for an engineer to call and there is no chat service
upvoted 3 times
TMW
3 years, 7 months ago
when I worked at a recent position, I specifically remember not being able to schedule a call back from support, they call at random. I also do not remember an option to use chat.
upvoted 1 times
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Lauryss
3 years, 11 months ago
D is correct as you do have the option to schedule a time for a MS technician to call you. For the other option, the query tool is another correct one and you can find a regional phone number to call MS support. So I would go for ACD
upvoted 2 times
paranoidashu
3 years, 10 months ago
pls read ques carefully.. You need to get help resolving your problem through the admin center. You don't need to go to another tab while working on admin center to get help
upvoted 1 times
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GMEY01
3 years, 12 months ago
I think this is a bit vague, and even the support documentation is not crystal clear. However, here is a link to Microsoft 365 Admin Center Help: https://docs.microsoft.com/en-us/office365/admin/manage/message-center?view=o365-worldwide
upvoted 1 times
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